Cancellation Policy

1. Cancellation by User
Customers may cancel an order within 15 minutes for a full refund. Cancellations after this time may attract a fee up to 30% of the service value.

2. Cancellation by Service Provider
If a provider cancels the order, Care First will attempt to reassign the service to another provider. If not feasible, the user will receive a full refund.

3. Emergency Cancellations
In case of emergencies (e.g., accidents, hospitalizations), users may request a cancellation with supporting documents. Waiver of fees is at Care First’s discretion.

4. Refund Process
Refunds for eligible cancellations are processed within 5-7 business days to the original payment method. Notifications will be sent via email or app.

5. Service Disruptions
If a service is disrupted due to technical or weather-related issues, users will be notified immediately, and a reschedule or full refund will be offered.

6. Repeated Cancellations
Accounts exhibiting frequent last-minute cancellations may be flagged for misuse, which could result in temporary suspension.

7. Modification to Policy
Care First reserves the right to update this Cancellation Policy as required. Users will be informed of significant changes via app notifications or email.

8. Contact Support
For cancellation-related assistance, contact: cancel@carefirst.com or use the in-app support feature.